Case Study
Client
Full Circle Journeys
Client Background
The client is an international tour operator which provides tours throughout Europe, Asia and South America.
Requirements/Business Challenge
-
Full Circle Journeys required a software application for managing its interaction with vendors and customers. A three way
interface was required to be created so that data would be instantly available to staff to make informed decisions. - A fully integrated billing system was required to be designed which would result in better revenue management and lower
management overheads. - At the point of consultation, Full Circle Journeys was operating through multiple locations, each one managing a certain
component of the supply chain. Qudos suggested integration of the management domains to streamline the supply chain.
Solutions
- Qudos constructed a three way interaction software application for Full Circle Journeys. This has resulted in:
Better data management as information is now accessible through one source. This has enabled staff to make instant
decisions resulting in an increase in sales volumes. Order processing turnaround times have also been reduced by
approximately 50% resulting in better customer satisfaction levels. - The application includes a fully integrated billing system which has reduced the billing department operating costs by 40 %.
- Through working closely with the client, Qudos has helped streamline the supply chain to a two point operation.
Approximately 70% of back end operations now take place offshore at one location resulting in a significant reduction in
infrastructure and daily management costs. Performance levels are also now being carefully audited to ensure customer
satisfaction levels continue to rise.
Client Feedback
The strategic decision to partner with Qudos has been of immense benefit to our organisation. Their expertise in IT, Outsourcing and Supply Chain Management has helped us significantly reduce our overheads and increase our sales revenues. Through outsourcing our back office load, we are now able to shift greater focus towards our core competencies and goal of continuous yearly growth.
Managing Director
