Case Study
Client
Full Circle Journeys
Client Background
The client is an international tour operator which provides tours throughout Europe, Asia and South America.
Requirements/Business Challenge
-
Full Circle Journeys required a software application for managing its interaction with vendors and
customers. A three way interface was required to be created so that data would be instantly available to
staff to make informed decisions.
A fully integrated billing system was required to be designed which would result in better revenue
management and lower management overheads.
At the point of consultation, Full Circle Journeys was operating through multiple locations, each one
managing a certain component of the supply chain. Qudos suggested integration of the management
domains to streamline the supply chain.
Solutions
- Qudos constructed a three way interaction software application for Full Circle Journeys. This has resulted
in: Better data management as information is now accessible through one source. This has enabled staff
to make instant decisions resulting in an increase in sales volumes. Order processing turnaround times
have also been reduced by approximately 50% resulting in better customer satisfaction levels.
The application includes a fully integrated billing system which has reduced the billing department
operating costs by 40 %.
Through working closely with the client, Qudos has helped streamline the supply chain to a two point
operation. Approximately 70% of back end operations now take place offshore at one location resulting in
a significant reduction in infrastructure and daily management costs. Performance levels are also now
being carefully audited to ensure customer satisfaction levels continue to rise.
Client Feedback
The strategic decision to partner with Qudos has been of immense benefit to our organisation. Their expertise in IT, Outsourcing and Supply Chain Management has helped us significantly reduce our overheads and increase our sales revenues. Through outsourcing our back office load, we are now able to shift greater focus towards our core competencies and goal of continuous yearly growth.
Managing Director
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