BPO FAQ's
What is Business Process Outsourcing?
What are the advantages of BPO?
Why Outsource to India?
We want to benefit from the advantages that BPO has to offer. However we are uncertain about the risks involved?
Why Qudos?
What are the advantages of BPO?
Why Outsource to India?
We want to benefit from the advantages that BPO has to offer. However we are uncertain about the risks involved?
Why Qudos?
Business Process Outsourcing is the process of relocating business functions to either self owned or third party services providers, typically in lower cost countries such as India.
BPO services are often divided into:
Back Office Outsourcing: this includes outsourcing tasks which a company requires doing but does not directly depend upon to maintain its market position. Examples include payroll processes, data entry and content management services.
Front Office Outsourcing: This includes customer related services such as Customer Services Helpdesk and Tele-Marketing.
Front Office Outsourcing: This includes customer related services such as Customer Services Helpdesk and Tele-Marketing.
Cost Savings: by implementing the process correctly, a British company can expect to make significant cost savings by outsourcing certain business processes to lower cost countries such as India
Increase in performance levels: due to the lower offshore costs, a company implementing the outsourcing model can afford to employ greater numbers of staff, which can lead to increased efficiency and productivity. Alongside this, the organisation can shift greater focus towards its core competences whilst the BPO partner maintains responsibility for the business processes being outsourced.
Increased Growth: due to the lower costs of implementing marketing processes offshore, a greater measure of resources can be deployed towards it, leading to an increase in sales and revenue.
Increase in performance levels: due to the lower offshore costs, a company implementing the outsourcing model can afford to employ greater numbers of staff, which can lead to increased efficiency and productivity. Alongside this, the organisation can shift greater focus towards its core competences whilst the BPO partner maintains responsibility for the business processes being outsourced.
Increased Growth: due to the lower costs of implementing marketing processes offshore, a greater measure of resources can be deployed towards it, leading to an increase in sales and revenue.
India, in the current global market, is undoubtedly the most popular offshore outsourcing destination for both IT and BPO services. Some of the reasons for this include:
India contains one of the largest pools of skilled human resources. This is highlighted by the fact that India produces the
largest number of university graduates in the world.- India is the second most populous English speaking country in the world.
- IT & BPO professionals with years of experience in working with American & European counterparts are readily available in
India. - Low infrastructure costs.
- Low recruitment costs & salaries
4. We want to benefit from the advantages that BPO has to offer. However we are uncertain about the risks
involved?
involved?
At Qudos, we extensively plan each process which is outsourced to ensure risk is minimised. Once a process is in place, it is then thoroughly regulated to ensure that the defined performance targets are being achieved to a high level of satisfaction.
Outsourcing business processes is a gradual process and at Qudos we offer all our clients the ability to build their offshore teams at a rate at which they feel comfortable, whether that entails transitioning entire departments or building one cubicle at a time. This allows our clients to experience the process and assess the benefits of outsourcing at a minimum risk to their organisation.
Outsourcing business processes is a gradual process and at Qudos we offer all our clients the ability to build their offshore teams at a rate at which they feel comfortable, whether that entails transitioning entire departments or building one cubicle at a time. This allows our clients to experience the process and assess the benefits of outsourcing at a minimum risk to their organisation.
Qudos is a specialist Consulting, BPO and Outsourcing Solutions Provider for UK based firms. We therefore understand the working structures and business culture of our clients and our methodologies are tailored accordingly. The combination of services that we offer also allows us to approach our clients business holistically, so that we can help them achieve growth, reduce overheads and provide exceptional service levels.
We also specialise in outsourcing for medium to small size firms and not just large organisations. Most high performance outsourcing focus on catering for large organisations only, which leaves smaller firms struggling to obtain a similar quality service. This is not the case with Qudos.
We also specialise in outsourcing for medium to small size firms and not just large organisations. Most high performance outsourcing focus on catering for large organisations only, which leaves smaller firms struggling to obtain a similar quality service. This is not the case with Qudos.
If you are interested in discussing business process outsourcing for your oraganisation in greater depth, then please contact on 0845 224 9214. Alternatively, you can email us on info@qudostech.com and we will respond to your request within 24 hours of receiving it.
